When you arrive at Kadera, you are welcomed and shown around the location. You have a welcome interview followed by an intake interview. During these interviews, you receive all important information and it is explained how things work at Kadera.
Safety comes first. That is why we conduct a risk screening with every client. You will receive a code (green, orange, or red). This indicates how safe your situation is at Kadera. Based on this, you will create a safety plan together with your case manager. This plan contains agreements that are important for your safety and that of your child(ren).
Following the intake, a strengths inventory is conducted. You look at what you can do, what you want, and what you dream of. What are your strengths, and what do you want to achieve? A goal emerges from this inventory. That goal forms the starting point of your action plan. You work towards it in small steps. You do as much as possible yourself and enlist help from people around you or from professionals where necessary. Your case manager supports you in this.
You are involved in every step and have influence over the form and direction of the support. Every 6 to 8 weeks, you discuss the action plan with your case manager and other involved care providers. Together, you review what is going well, what could be done differently, and make new agreements.
Our way of working can be summarized in three words: sustainable, inventive, and together: powerful and skilled.
Sustainability means that we consider the interests and needs of everyone involved. Together with you, we work to prevent and stop domestic violence, with extra attention to children. In this way, we want to prevent them from becoming victims or perpetrators themselves later in life.
Being inventive means that we are creative and resourceful. We think in terms of possibilities, seek solutions, and dare to step outside the beaten path when necessary. We are not easily discouraged.
Together: powerful and skilled means that we believe in collaboration. You work together with us, with your family, with other clients, and with organizations, companies, and people around you.
Kadera has been HKZ-certified since 2008 and meets the standards for Social Shelters and Women’s Shelters. We are regularly inspected and continue to improve our services. That is why we would like to hear what you think of our care. During your stay and at the final interview, we ask about your experiences and whether you were able to achieve your goals.
Domestic violence never affects just one person. A system is always involved, such as your family. Where possible, we involve this entire system, because this helps to stop violence sustainably. Together, we explore patterns, everyone’s role, and which strengths and resources can help bring about change.
At Kadera, we work from a strengths-based perspective. We assume that recovery is possible. You determine your own goals and work on them together with your support worker. The support is focused on your future and continues, where necessary, after the shelter. You are not alone.
For children, we work with Resilience. Together, we look at what they need to recover, with attention to positive experiences and fun moments. If it is safe to do so, we also involve the other parent in the upbringing.
Together, we look ahead to life after the care. Think about work, volunteering, education, sports, or activities with your children.
For a good recovery, we collaborate with other organizations, such as youth services, mental health services, the police, and volunteers. Would you like to know more about this? Feel free to discuss this with your care provider.
Clients in Kadera’s shelters participate and have a say. This means that we can continuously improve the quality of care and better match our clients’ needs regarding their recovery.
We want to hear clients’ ideas on how we can improve care and the stay in the shelter. We will work on their ideas and wishes wherever possible to continuously improve life for men, women and children in the shelter, now and in the future.
Every Kadera shelter has a client panel. During the client panel, we talk with the clients about the assistance, Kadera’s policy and what is going well, along with points of improvement, bottlenecks and wishes.
We have started a youth panel at the shelter in Zwolle. In the youth panel, we hear from children and young people about their wishes, ideas and points for improvement regarding the assistance Kadera offers in the shelter.
You have the right to access your file or to receive a copy of (parts of) your file. This allows you to see what information about you has been recorded. If you receive support from Kadera, you can discuss this with your care provider.
Are you no longer receiving assistance from Kadera? Then you can indicate which documents you would like to receive via info@kadera.nl. Kadera has a maximum of four weeks to respond. Do you believe that information is incorrect? Then you can request an addition, correction, or removal. Your request will be carefully reviewed, and you will always receive a reasoned response.
If you have parental authority and your child is under the age of twelve, you have the right to access your child’s file. From the age of twelve, a child has the right to access the file themselves. Between the ages of twelve and sixteen, both the child and parents with parental authority can request the file. From the age of sixteen, only the child themselves may be granted access.
If you do not have parental authority, you cannot obtain a copy. However, you can request important information about your child.
Where work is done, things can go wrong. Are you dissatisfied with how you are treated, with decisions, or with the information you receive? Then you have the right to file a complaint.
It often helps to first have a conversation with the employee involved. If that is not possible, if you do not wish to have a conversation, or if you cannot resolve the matter together, you can contact the complaints officer.
Do you have difficulty with the Dutch language? In some cases, it is possible to have conversations with an interpreter. Your care provider can arrange this for you. The interpreter translates by telephone or is present during a conversation. Interpreters are bound by confidentiality and may not pass on information to others.
At Kadera, you will interact with various care providers. Each has their own specialization to support you as effectively as possible.
Your case manager is your dedicated support worker and guides you throughout your process. Together, you look at your strengths and abilities. You discuss what is going well and where support is needed to realize your wishes and goals. You decide for yourself what you want to work on during your stay at Kadera.
The material service provider assists with practical matters, such as finances, housing, and mapping out any debts. Support is also available regarding legal topics, such as divorce, residence permits, or referral to a lawyer.
The child care worker is specially trained to guide children using a strengths-based approach and can also provide support with parenting questions. Work is carried out according to the Resilience methodology. Children over 4 years old will have their own childcare worker.
The screening team consists of a psychologist and an Access & Pathways officer. The Access & Pathways officer speaks with you upon arrival, conducts the intake, and performs the screening.
In the first few weeks after admission, a psychologist also speaks with you. Together, they assess your mental well-being so that the care aligns well with your situation.
The facilities employee takes care of housekeeping and support tasks at the location and manages the supplies.
For a good recovery, collaboration with other organizations may be necessary, such as youth care, mental health services, social work, the police, and volunteer organizations. Volunteers can help with practical matters or offer a listening ear. If you would like to know more about this, please discuss it with the care providers.
At Supported Living for Young Mothers, the case manager also performs the duties of the materials service provider and child care worker. You then have one dedicated care provider for everything.
All care providers work together with you on a safe foundation and a future without violence.
At Sheltered Accommodation for Young Mothers, the case manager also performs the duties of the material service provider and child social worker. This means you have one social worker with whom you can discuss and arrange everything.
All care providers want to help you find a good, safe base on the way to a life without violence!
Kadera organizes meetings and activities that you and/or your child can participate in. Participating in group activities can support your recovery. Your case manager knows what is available at the location where you are staying and can inform you about this.
At Kadera we work with volunteers. They can support you with all sorts of things, such as doing fun activities together, taking care of practical matters, or exploring the neighborhood. Volunteers can also be a buddy or offer a listening ear for you or your child. Would you like to get in touch with a volunteer? Discuss this with your case manager. Together with the volunteer coordinator, they will see if there is a suitable match.
School
Peace and structure are important for children, and school is part of that. Kadera has agreements with schools in the neighborhood. Children under the age of 4 will be registered with the child health clinic. For older children, you can contact the GGD.
Group activities for children
Subject to availability, childcare is available for children aged 0 to 4. In addition, there are children’s activities, theme groups, mother groups, and joint parent-child activities.
Safety is very important to all of us. You and all your fellow clients and their children come from an unsafe situation. To ensure everyone’s safety, we create a safety plan with each client staying with us temporarily. In addition, a number of matters are important in the field of safety. Before your admission and during your stay at Kadera, your safety and that of your children will be checked every 8 weeks. It is not only about your own safety, but also about the safety of fellow clients, children and employees of Kadera.
