When you arrive at Kadera, you will be welcomed and given a tour of the premises. You will have a welcome interview followed by an intake interview. During these interviews, we will give you all the important information and explain how things work at Kadera.
Safety is extremely important. We conduct a risk screening with each client, after which you are assigned a red, green or orange colour code. Your assigned colour code says something about the risk factor, i.e., your safety at Kadera. You and your case manager will create a safety plan based on your risk factor. The plan contains all relevant arrangements for your and your children’s safety.
The intake will be followed by a strengths assessment. The strengths assessment will examine your possibilities, desires and dreams. What do you want? What are you good at? What are your strengths? What are your wishes for the future?
The answers to these questions are noted in the strengths assessment form. The strengths assessment helps a goal emerge that you can work toward. That goal is the starting point of the action plan. You will work in small steps to achieve that goal. You will do the necessary things yourself as much as possible, but you may also seek help from friends, family, neighbours or social workers. Your case manager will help you through the process.
You are involved in every step of the counselling process and determine its form, direction and content. You will have an evaluation meeting (action plan meeting) every six to eight weeks with the case manager, material service provider and—if you have children—child social worker. Together, you will assess whether everything is satisfactory and whether goals have been achieved. You will also make new agreements as necessary. Other social workers or people important to you may also be invited to the evaluation.
What do we expect from our staff?
There are three answers to that question: sustainable, inventive, and together: strong and skilful.
Sustainable means that the staff looks at the interests and needs of all parties involved to prevent and stop domestic abuse sustainably. They pay extensive attention to the children to prevent the children from becoming victims or perpetrators themselves.
Inventive means being resourceful and venturing off the beaten path where necessary when dealing with domestic abuse. We come up with solutions to problems. We think in terms of possibilities and do not get discouraged.
Together: strong and skilful means that we are collectively stronger and more capable of dealing with domestic abuse. Our staff work with you, with your family, with each other and with other organisations, companies and individuals.
Kadera obtained HKZ certification in October 2008. This means that we meet Emergency Accommodation and Women’s Shelter standards. We are regularly audited to renew our certification. We always receive good ratings. Kadera places great importance on quality. We are always working to improve our assistance. That also means we want to hear what you think of us! During your stay and the final interview at the end of your stay, we will ask you whether you are satisfied with the help you are receiving or have received, and whether you are achieving what you would like to achieve with that help.
Domestic abuse is not any one person’s problem. There is an entire system involved. A system could be the family, such as a partner, children, parents or grandparents. We involve the entire system in stopping domestic abuse, if possible. This is necessary to end abuse permanently because the various members of the system often contribute to the climate in which abuse occurs.
A systemic approach is one of the prerequisites for preventing and stopping domestic abuse.
At Kadera, we work with clients to find ways to manage problems better and break ingrained response patterns. Together, we examine the complaints and problems and look at each person’s role in handling things. We also look at what strengths and resources can be used to effect change. The aim is to shape life and interrelationships in a way that suits the client.
Kadera has chosen to be “strength-oriented” throughout the organisation. We work according to the Krachtwerk method. That means
that we assume you can and will recover from the effects of domestic abuse. We look at what is going well, what you can do, and what you are good at. In short, your strengths.
You decide what you want and what your goals are. You will work with the Kadera social worker throughout this process. Our assistance process starts when you enter the shelter and is focused on your future. It continues in ordinary life, such as when you have your own home. People around you can help you— social workers and other people who are important in your life. Your case manager can tell you more about this. You are not alone!
We have developed a working method called Veerkracht for children. Like you, they need time and help to recover. We assess what is necessary for this with you and your children. We also take time to do fun things.
We believe it is important for your child to have positive experiences. This strengthens the bond between you and your child and makes your child feel good and confident.
We also believe it is important that the other parent remains involved in parenting and know how they are doing. We will contact them if possible unless it is unsafe to do so. The level of contact depends on the situation. In some cases, the children may continue to see the other parent as usual, or the parents may update each other by phone on how the children are doing.
At Kadera, we believe it is important that you and your children work toward life after the shelter. We work with you to find activities, a job or volunteer work, an education, sports or children’s activities that you can participate in.
We may need to engage and work with other organisations to make your recovery process as successful as possible. Kadera has good arrangements with other organisations in the region to that end, such as an external child psychologist, other youth services, mental health organisations, general social work, and the police. We also work with volunteers and volunteer organisations who can help with practical matters or offer a listening ear to you and your child. Please let us know if you would like to know more about this.
Clients in Kadera’s shelters participate and have a say. This means that we can continuously improve the quality of care and better match our clients’ needs regarding their recovery.
We want to hear clients’ ideas on how we can improve care and the stay in the shelter. We will work on their ideas and wishes wherever possible to continuously improve life for men, women and children in the shelter, now and in the future.
Every Kadera shelter has a client panel. During the client panel, we talk with the clients about the assistance, Kadera’s policy and what is going well, along with points of improvement, bottlenecks and wishes.
We have started a youth panel at the shelter in Zwolle. In the youth panel, we hear from children and young people about their wishes, ideas and points for improvement regarding the assistance Kadera offers in the shelter.
You have the right to inspect or request a copy of part or all of your file to see what information is included. If you are receiving assistance from Kadera, you can ask your social worker about your information.
If you are no longer receiving help from Kadera, you can submit your request to info@kadera.nl. Kadera has four weeks to comply with your request. If you believe the information recorded about you is incorrect, you may notify us and request that the information is supplemented, corrected or deleted. Kadera will carefully weigh your request and let you know whether your request can be met, stating reasons if it cannot.
If your child is under age 12 and you have custody, you also have the right to access the information in their file without their consent. In principle, children have the right to obtain a copy of their records or information that concerns them from the age of 12. Between the ages of twelve and sixteen, the child and parents with custody can request the documents in the file. From 16 years old, only the child has the right to receive information from the file and a copy thereof.
A parent without custody is not entitled to a copy of their children’s records. However, a parent without custody may ask to receive important information about their child.
Who can request the childs file? | Children up to 12 years | Authorized parents/legal representative.
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Children between 12 and 16 year | Both the child and parents/legal
Representative.
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Children 16 years and older | De jongere zelf. |
There is always a risk of things going wrong when work is done.
If you are dissatisfied with
Many complaints can be resolved through conversation, so it is good to start by discussing your complaint directly with the employee involved or a colleague. If you do not want to talk to them, are unable to resolve the matter, or are dissatisfied with the solution, you can file a complaint with the complaints officer.
Kadera has a:
In some cases, you can have an interpreter assist during interviews if you have difficulty with the Dutch language. Your social worker can arrange this. The interpreter will translate over the phone or will be present during an interview. Interpreters may not disclose information to third parties.
The shelter in Enschede has several pet-friendly placements available. Talk to your social worker to determine your eligibility. Kadera also partners with ‘Blijf van mijn Dier’ to provide temporary shelter for pets. For more information about ‘Blijf van mijn Dier, visit www.blijfvanmijndier.nl
You will meet with various social workers at Kadera. They each have their own specialities to provide you with the best possible care.
The case manager is the fixed social worker overseeing your case. You will work with the case manager to determine where your strengths lie. You will look at what is going well and where you need support to make your dreams and wishes come true. You decide what you want to work on during your stay at Kadera.
The material service provider can help you arrange various practical matters, including finances, housing or compiling a list of debts you may have. They can also help you with various legal matters such as divorce, residence permit or referral to an attorney.
The child social worker at Kadera is specially trained to counsel your children (strengths-based) and can help you with parenting questions. She works according to the Veerkracht method. Children over the age of 4 will be assigned a child social worker.
The screening team consists of a psychologist and the Toegang & Trajecten social worker. The Toegang & Trajecten social worker will interview you when you arrive at Kadera; they are in charge of the intake and screening.
You will meet with a psychologist in the first few weeks after admission to Kadera. They will talk with you to determine how you are doing psychologically. This enables us to tailor your care to your situation better.
The facility services employee handles housekeeping and support duties at the shelter. They also manage supplies there.
We may need to engage and work with other organisations to make your recovery process as successful as possible. Kadera has good arrangements with other organisations in the region to that end, such as an external child psychologist, other youth services, mental health organisations, general social work, and the police. We also work with volunteers and volunteer organisations who can help with practical matters or offer a listening ear to you and your child. Please let us know if you would like to know more about this.
At Sheltered Accommodation for Young Mothers, the case manager also performs the duties of the material service provider and child social worker. This means you have one social worker with whom you can discuss and arrange everything.
All social workers want to help you establish a good and safe foundation on your way to a life without abuse!
Kadera organises meetings and activities you and your child can participate in. Participation in group meetings can support your recovery process.
Your case manager knows exactly what is available at the facility you are staying in.
Kadera has been working with volunteers since 2019. Volunteers can take on a variety of tasks. You can enjoy fun activities, discuss practical matters or explore the neighbourhood with a volunteer. A volunteer can also be a friend and listening ear for you or your child. If you would like to get in touch with a volunteer, please notify your case manager. They will contact the volunteer coordinator to see if you can be paired with a volunteer.
Your children need to regain peace and structure in their lives as soon as possible; that includes school. Kadera has made arrangements with local schools. Children under the age of 4 will be registered with the child health clinic. You can go there for check-ups. Contact the Public Health Service for older children.
There are opportunities for childcare (0 to 4 years, based on availability), children’s activities and theme groups. We also organise group meetings, mother groups and mother-and-child activities.
De kinderhulpverleners van Kadera bieden verschillende methodes en programma’s om kinderen te ondersteunen en te helpen met het verwerken van de emoties die ze misschien voelen over wat ze hebben meegemaakt. With ‘Tijd voor Toontje en Zachtjes balen’children play with a hand-doll and talk about their emotions and learn how to handlle with them.
Safety is very important to all of us. You, your fellow clients, and their children have come from an unsafe situation. To ensure everyone’s safety, we create a safety plan with each client staying with us temporarily. There are also several important safety aspects. Before your admission and during your stay at Kadera, your and your children’s safety will be reviewed every 8 weeks. This concerns your safety and the safety of other clients, children, and Kadera staff.
